How can we help?

Help & FAQs

Getting Started

Do you service my area?

We help time-poor individuals and families in Hervey Bay and Maryborough. Call our team if you need home cleaning.

Do you bring your own cleaning supplies, products and equipment?

Yes, cleaners have their own equipment and cleaning products, however if you have some special products you want them to use, please let them know.

How do I book my first appointment?

Please visit our booking page and book cleaning service in 60 seconds or  alternatively call our support on 04 5114 8089.

Manage Your Account

How do I log into my account?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

How do I change my password?

Please login to you account to update your password on file. If you forget your password please select “I forgot my password” and you will be able to make password changes.  Alternatively, you can contact us here for any assistance.

How do I change my address?

Please login to you account to update your address on file.

How do I change my credit card?

Please login to you account to update your credit card on file.

Pricing & Policies

Do I have to sign a cleaning contract?

No, there is no contract for booking a cleaning service.

What’s included in the general clean?

In every room we will:

Wipe countertops & cabinet exteriors

Clean accessible surfaces of dust & debris

Straighten up & organize

Take out trash and recycling

Vacuum & Swiffer floors

In the kitchen:

Wash, dry and put away dishes

Wipe down appliances exteriors

Clean inside microwave

In the bedroom:

Make the bed

Fold clothing

In the bathroom:

Scrub & sanitize toilet, sink and shower

Clean mirrors and glass

Hang or fold towels neatly

Wipe exterior shelving

 

How do I pay my house cleaner?

We don’t want our cleaners carrying any cash with them for safety seasons so please book the service via booking form and pay with credit card.

Trust & Safety

Can I trial cleaning services?

Yes, because when it comes to trusting someone with your home, we want you to be certain you are choosing the right cleaning service before making a long term commitment.

How do you go about finding a cleaning service that has the best features and will also allow you to test them for a trial? With Personal Maids, this is an easy process that will put your mind at ease.

Do the cleaning professionals go through a background check?

Our recruitment process includes face-to-face interviews, background checks, work history examination and identification checks, as well as stringent reference checking. All written references are contacted and checked by our Recruitment Officers. These checks are important to us, as it is how we ensure you receive the very best cleaning services.

Will I have the same cleaner?

Yes. One of the questions that often comes up when someone is shopping for the right house cleaning service is whether there are different workers coming to their home each visit. Some people can be concerned about not knowing who is coming and going from their home but if you book a regular cleaning service, you will be assigned a cleaner for the duration of your service.